Our quality approach

At CGI, we have a strong commitment to quality—a commitment that leads to consistent and high-quality outcomes for our clients. Our ISO 9001-certified quality system ensures that we apply a quality management approach in all company activities, as illustrated by the CGI Management Foundation (PDF).

Meeting our stakeholders’ needs

Meeting our stakeholders’ needs is the reason we are in business. This is why our clients, members (professionals) and shareholders are at the heart of CGI’s approach to quality management. At CGI, we have integrated the concept of quality into every aspect of managing our company—from developing our strategic plans to serving our clients to assessing our members’ performance. Our quality system is structured to entrust responsibility for quality management to members at every level of our organization as CGI strives to be the partner of choice for all company stakeholders.

Measuring and monitoring client success

CGI’s Client Partnership Management Framework (CPMF) covers the business management processes involved in every type of client engagement. It provides guidelines for executing each stage of any engagement—from opportunity development to contract negotiation to delivery. The Client Satisfaction Assessment Program (CSAP) measures clients’ satisfaction toward the services provided by CGI and to identify areas of improvements.

Achieving leading certifications

The CPMF ensures that the client’s objectives are clearly defined, that projects and operations are properly scoped, and that the appropriate resources are applied to meet objectives and on-time, on-budget delivery. In addition, CGI’s service centers maintain appropriate certification in accordance with service requirements, such as CMMI Level 3 or 5; ISO 27001 - Information security management systems; and ISO 20000 - Information technology - Service management.