Retail

Generating growth, enhancing loyalty with adaptive retailing

Heightened customer expectations. Increased globalization. Large-scale consolidation and convergence. No industry faces as much change as retail. Yet with these intense market pressures come new opportunities: business process and technology transformations allow retailers to continuously adapt and evolve their supply chains. Store level transformations establish competitive differentiation by improving customer service and meeting customers' multi-channel expectations. The result: those that successfully implement adaptive strategies and enabling technologies thrive in this new retail frontier and dominate the list of top 100 retailers in North America.

This "reshaping of retail" requires the full transformation of IT infrastructures to address real-time information needs in areas such as pricing, inventory and risk management. It also requires the adoption of adaptive technologies in key functional business areas such as planning and allocation and merchandise management. By assessing internal competencies against their vision of the future, retailers can implement the appropriate architectures and frameworks needed to achieve competitive advantage.

CGI assists retailers in building, implementing and managing the complex business and IT strategies critical to succeeding in today's significantly changed retail marketplace. Our comprehensive retail capabilities transform operations in such areas as store systems, credit and collections, planning and allocation, loss prevention and visual merchandizing. From individual projects that target specific transformation program areas to full transformative outsourcing services in areas such as store systems, hosting and call center support, CGI's retail expertise and flexible global delivery model allow clients to best compete and win.