IT Governance

CGI’s approach to driving business value within managed services engagements

At CGI, we understand that proper IT governance is critical to the success of any managed services agreement. After all, achieving desired outcomes is not just about technology, it’s about good management. From our own experience – and as many studies suggest – when proper governance is in place, the right things get done, the right way…and the anticipated value is achieved.

Generally speaking, IT governance is a framework that outlines the structure, relationships and reporting processes within an IT environment. Within managed services engagements, it allows CGI to be connected to clients’ management structure and to stay tied to clients’ evolving needs. Most importantly, it helps CGI and our clients focus on “spend,” not just cost. As a result, our IT governance approach…

• Moves outsourcing beyond an exercise of labor arbitrage and procurement to one that encompasses value-based decisions

• Identifies unnecessary work to adjust IT spend and, as a typical result, puts focus on establishing new high-value projects

• Distinguishes the line of sight between service levels and cost and provides a framework to engage clients in robust discussions on business value, IT spend and associated services

We know that when it comes to selecting an IT managed services provider, organizations have many choices. That’s why, at CGI, we place emphasis on using high-quality IT governance to create value for our clients. Creating, managing and continually evolving healthy client relationships is our managed services commitment to you.

To learn more, also see

• Article - “Onshore or Offshore” – Anand Ramesh of the Everest Research Institute and Warren White of CGI discuss IT governance in outsourcing and why organizations should take a broader delivery view when evaluating outsourcing strategies (originally published in the Q4 2008 edition of Business Trends Quarterly)

• Brochure - IT governance assessment to help clients lower costs and focus on high-value initiatives

• CGI’s outsourcing vs. Out-tasking discussion

•  Podcast – IT Governance: CGI’s approach and experience in using governance to drive business value within managed services engagements (download the complementary PDF)

• White paper – IT Governance and Managed Services: How to establish a solid governance structure within an outsourcing agreement (PDF)